Delivery Terms & Conditions | Express Same Day Fast Delivery | 100% On Time

Delivery terms & conditions

TERMS & CONDITIONS
1. Sorry to inform there are NO SPECIFIC DELIVERY TIME due to unforeseen circumstances such as traffic roadblocks or weather issue. 暂时没有固定送花时间，因为路面交通/ 气候/查车等因素。

2. If you need specific delivery time, may self arrange delivery with own prefer time / self collection flower / top up payment for specific driver with specific time range. 若需要特别或固定的送花时间，可自行安排运送或自行拿花或额外付费专门一个司机为一个顾客提供运送服务。

3. Confirm design with full payment only we proceed order. 确定款式并汇全款后 =下单成功。

4. Please confirm the card message, once order confirmed with full payment, Poppies team will print the card immediately. For any changes of reprint card 请付款前确定卡片内容，付款后我方会直接影印卡片。若要重新影印，需额外付费。

Top up Rm10 each print for Laminate card 付费Rm10 重新影印+溶胶卡片 - 开张/白事/果篮花
Top up Rm10 each print for customize card 付费Rm10 重新影印 - 其他花束

SECOND ATTEMPT DELIVERY

Please ensure receiver is available to collect flowers at the address that you provided, if our rider reached but can't get receiver through phone call or doorbell / no one at home, Rider WILL ONLY ABLE WAIT FOR 5 MINUTES. After 5minutes, buyer able to choose: 请确保收花人在您提供的地址，一旦司机到了但联系不到收花人，没接电话或是不在家，司机只能在原地等待5分钟。5分钟后，您可以选择：
(Option A) Rider put the flowers outside the shop/ office / house / security house & capture photo show you. 司机把花放在店门口/ 公司门口/ 家门口/ 保安厅，再发照片给买家证明哦
(Option B) Change Address, Second attempt of delivery with additional charges Rm35 to Rm100 depending location, and we will rearrange delivery for you with no specific delivery time due to unforeceen circumstances.. 更换地址，司机抵达后再重新安排运送，没有固定送花时间，因为路面交通/ 气候/查车等因素。费用取决于地址，会另外征收运费 RM35-Rm100之间。
(Option C) Rider will send back to our shop location, buyer have to pay second attempt delivery bouquet to our shop, and customer may collect the bouquet by yourself. 司机会把花品送回我们的店里，买家需支付运送费送回我们店里，之后买家可以到我们店里取花品。
Condo/Apartment/ Residences/ Office/Shopping mall, we only deliver to lobby/ guard house/ mall entrance. RM10-20 will be charged if need the driver to send up to condo/ office/ shopping unit (parking fee). 司机只能把花送到公寓大堂/ 保安厅/ 商场门口，如需把花送到门口，司机会另行征收RM10-20的泊车费。

Delivery terms & conditions

3. Confirm design with full payment only we proceed order. 确定款式并汇全款后 =下单成功。

Top up Rm10 each print for Laminate card 付费Rm10 重新影印+溶胶卡片 - 开张/白事/果篮花
Top up Rm10 each print for customize card 付费Rm10 重新影印 - 其他花束

SECOND ATTEMPT DELIVERY

Please ensure receiver is available to collect flowers at the address that you provided, if our rider reached but can't get receiver through phone call or doorbell / no one at home, Rider WILL ONLY ABLE WAIT FOR 5 MINUTES. After 5minutes, buyer able to choose: 请确保收花人在您提供的地址，一旦司机到了但联系不到收花人，没接电话或是不在家，司机只能在原地等待5分钟。5分钟后，您可以选择：
(Option A) Rider put the flowers outside the shop/ office / house / security house & capture photo show you. 司机把花放在店门口/ 公司门口/ 家门口/ 保安厅，再发照片给买家证明哦
(Option B) Change Address, Second attempt of delivery with additional charges Rm35 to Rm100 depending location, and we will rearrange delivery for you with no specific delivery time due to unforeceen circumstances.. 更换地址，司机抵达后再重新安排运送，没有固定送花时间，因为路面交通/ 气候/查车等因素。费用取决于地址，会另外征收运费 RM35-Rm100之间。
(Option C) Rider will send back to our shop location, buyer have to pay second attempt delivery bouquet to our shop, and customer may collect the bouquet by yourself. 司机会把花品送回我们的店里，买家需支付运送费送回我们店里，之后买家可以到我们店里取花品。
Condo/Apartment/ Residences/ Office/Shopping mall, we only deliver to lobby/ guard house/ mall entrance. RM10-20 will be charged if need the driver to send up to condo/ office/ shopping unit (parking fee). 司机只能把花送到公寓大堂/ 保安厅/ 商场门口，如需把花送到门口，司机会另行征收RM10-20的泊车费。